Orders are sent to you via RoyalMail within the UK, the Irish Republic, Jersey and Guernesey. Orders sent within the UK should arrive between 3-5 business days after dispatch Please allow more time for delivery at busy periods like Christmas. If you have any concerns over delivery timings please feel free to get in touch with us so that we can personally ensure your order gets to you. Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays). We cannot process orders to P.O. Box addresses unless by specific arrangement - please contact us by e-mail on



  • UK : 3-5 business days after dispatch
  • Irish Republic : 3-5 business days after dispatch
  • Jersey & Guernesey : 4-6 business days after disptach



UK (£)

IR (£)



Up to £29.90





£29.90 and over






Just enter your delivery information at checkout to calculate shipping for individual items.



We will always try to dispatch your goods within 24 hours of receipt of order, assuming we have the item/s in stock. If we do not have the item/s in stock, we will quickly advise you of this and let you know how long it will take for us to make up your order especially for you. If you would like to enquire about stock levels before placing your order, please feel free to call us or email us - details are on or on our contact page.



Orders are sent to you via Fedex and will require a signature on delivery. Orders are sent from our warehouse located in France. Orders within the UK should arrive 3 or 4 days after dispatch. Please allow more time for delivery at busy periods like Christmas. Should the recipient not be at the delivery address provided to FEDEX will leave your parcel at your local depot to be collected at your convenience. 



We send a receipt for all orders, which is generated automatically upon purchase of goods. If you do not receive a receipt or lose it please get in touch for us to reissue. 



IMAN COSMETICS UK operates a full, 14-day Returns Policy.
If you'd like a refund, simply return it to us (post-paid) within 14 days of receipt.
We can only accept unopened items, as under the Consumer Contracts Regulation (formally the Distance Selling Regulation) Cosmetic products once opened (seal broken) lose the right to be returned for a refund due to Health and Hygiene reasons.
Once we receive the item(s) back it will be checked to make sure it has not been opened/seal broken before issuing a refund. If during inspection we deem the products have been opened, no refund will be processed, the item(s) will be returned.
We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card).
Please note that the cost of the delivery cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.



Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.



In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.